Remote Support Engineer Job at Level – Earn Up to $30 – $40 Per Hour
Are you an experienced IT professional looking for a fully remote job opportunity? Level is currently hiring a Remote Support Engineer to join its growing global team.
This position is ideal for highly skilled IT professionals with extensive experience in managed service providers (MSPs), enterprise IT environments, endpoint management, automation, and technical support.
Unlike traditional support roles, this opportunity combines customer onboarding, advanced troubleshooting, automation development, technical consulting, and platform quality assurance. Successful candidates will work directly with customers while helping shape the future of modern remote monitoring and management (RMM) solutions.
The role offers a competitive salary ranging from $60,000 to $90,000 annually, along with remote work flexibility and attractive employee benefits.
About Level
Level is a modern Remote Monitoring and Management (RMM) platform designed for Managed Service Providers (MSPs) and IT teams responsible for managing hundreds or even thousands of endpoints.
The company focuses on delivering simpler, smarter, and more efficient RMM solutions while helping organizations streamline IT operations.
As a growing and profitable company, Level continues to expand its services while maintaining a small, agile team focused on innovation and customer success.
Job Overview
Position
Remote Support Engineer
Employment Type
Full-Time
Work Location
Remote (Worldwide)
Schedule
40 Hours Per Week
Salary Range
$60,000 – $90,000 Per Year
Hourly Rate
$30 – $40 Per Hour
About the Role
Level is searching for a highly experienced IT professional capable of managing complex customer environments and delivering exceptional technical support.
The selected candidate will work directly with customers, help onboard large organizations, build automation solutions, create technical documentation, and collaborate with engineering teams to improve the platform.
This role requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced remote environment.
Key Responsibilities
Technical Support & Ticket Resolution
The successful candidate will take ownership of customer support requests from start to finish.
Responsibilities may include:
- Troubleshooting technical issues
- Diagnosing platform-related problems
- Identifying customer-side configuration issues
- Collaborating with engineering teams
- Providing timely and professional customer support
The company is looking for someone capable of resolving complex technical challenges efficiently.
Customer Onboarding & Training
A major part of the role involves helping new customers successfully deploy and adopt the Level platform.
Responsibilities may include:
- Understanding customer IT environments
- Assisting with platform deployment
- Creating custom automation workflows
- Conducting onboarding sessions
- Training customer teams
Candidates should be comfortable working with organizations managing hundreds or thousands of endpoints.
Live Customer Support Sessions
The selected candidate may participate in live video sessions with customers to:
- Resolve technical issues
- Demonstrate platform features
- Provide training
- Offer technical guidance
Strong communication and presentation skills are essential for this responsibility.
Automation Development
Level encourages team members to build automation tools that improve efficiency for customers.
Responsibilities may include:
- Creating reusable automation scripts
- Supporting platform optimization
- Improving customer workflows
- Expanding automation resources
Candidates with scripting experience will have an advantage.
Documentation & Content Creation
The role also includes creating educational content to help customers better understand the platform.
Tasks may include:
- Writing technical documentation
- Recording tutorial videos
- Creating knowledge-base content
- Updating platform guides
Applicants comfortable appearing on video and explaining technical concepts clearly may thrive in this position.
Required Skills & Qualifications
Interested candidates should possess:
- Minimum of 10 years of IT experience
- MSP or enterprise IT background
- Strong Windows administration skills
- Strong macOS administration skills
- Strong Linux administration skills
- Experience with endpoint management
- PowerShell scripting knowledge
- Bash scripting knowledge
- Customer support experience
- Technical troubleshooting expertise
- Strong communication skills
The company also values professionals who can balance technical expertise with customer-facing responsibilities.
Preferred Qualifications
Additional qualifications that may be beneficial include:
- Software testing experience
- Technical QA experience
- Technical content creation experience
- Documentation writing experience
- Cybersecurity knowledge
- Compliance framework familiarity
- Endpoint security platform experience
Knowledge of compliance standards such as SOC 2, HIPAA, or ISO 27001 may provide an added advantage.
Benefits
Successful applicants may enjoy a range of employee benefits, including:
- Fully remote work environment
- Competitive salary package
- Paid time off
- Medical insurance
- Dental insurance
- Global distributed team
- Career growth opportunities
The company also provides employees with the opportunity to work closely with leadership while contributing directly to product improvements.
Why This Opportunity Stands Out
This role offers a unique opportunity for experienced IT professionals who want more than a traditional technical support position.
Successful candidates will have the opportunity to:
- Work remotely from anywhere in the world
- Build solutions used by customers globally
- Influence product improvements
- Collaborate directly with company founders
- Develop advanced automation skills
- Work with large-scale IT environments
For professionals seeking ownership, flexibility, and meaningful impact, this role may be highly rewarding.
How to Apply
Interested and qualified candidates should apply through the company’s official recruitment platform.
Applicants are encouraged to carefully review the job requirements and prepare an updated CV before applying.
Important: Candidates should include the word TENACIOUSLY during the application process as requested by the employer.
Apply Here →
Official Application Link:
https://ask.level.io/r/supportengineer
Please note that only shortlisted candidates may be contacted for the next stage of the hiring process.
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